Donor Relations Manager
|Title:||Donor Relations Manager|
|Organization:||Orange County Rescue Mission|
Donor Relations Manager
ORANGE COUNTY RESCUE MISSION
Village of Hope
“Ending Homelessness One Life at a Time”
To minister the love of Jesus Christ to the Least, the Last, and the Lost of our Community through the provision of assistance in the areas of guidance, counseling, education, job training, shelter, food, clothing, health care and independent living communities.
To operate in a dynamic, entrepreneurial manner, expecting to grow and expand numerically, programmatically, and geographically. We seek to be constantly challenged with fresh vision and well-prepared strategies that originate with the President and the senior professional staff, and that are refined, confirmed, and approved by the Board of Directors.
Inspiration of Hope in those we serve. Excellence in everything we do. Leadership centered on servanthood. Respect for each person as an individual. Integrity and accountability. Moving our clients toward self-sufficiency. Commitment to spiritual, emotional, social and vocational growth. Maintaining an environment that fosters teamwork, success and trust.
The Orange County Rescue Mission (OCRM) was established in 1965 by Reverend Lewis Whitehead, a career U.S. Marine, who devoted his life to helping the poor and homeless after encountering an encampment under an Orange County bridge. He and his network of volunteers built the framework for the county's first rescue mission, which operated in an old storefront building in Santa Ana. In 2008, OCRM opened the “Village of Hope”, their 192-bed transitional housing program, on the 5-acre site of the former Tustin Marine base. Once the two decommissioned U.S. Marine Corps barracks were remodeled into dormitory-style rooms to accommodate families and single adults, with contributed construction in great part by the local building industry, OCRM moved its operation to this new campus. This vital nonprofit, Christian organization currently provides three transitional sites and three supportive (fixed rent) housing sites, plus, two transitional and three supportive outside of Orange County, in addition to multiple outreach programs. OCRM has an entire fleet of mobile vehicles that can provide medical care, free legal resources, and a warm meal. Last year, OCRM served 1,200,537 meals, gave 359,345 clothing provisions, 264,535 shelter and bed nights, 60,203 medical care, and, 33,040 toys, school supplies and children’s items.
Jim Palmer, President of the Orange County Rescue Mission since 1992, notes, “All of this would not have been possible if it were not for the generosity of the City of Tustin and its residents. I am proud of the City of Tustin, our Mayors over the years, its City Council and staff, for their leadership and vision. Tustin is a model for the rest of Orange County. We in Tustin are ending homelessness one life at a time.”
The Opportunity: DONOR RELATIONS MANAGER (aka Major Gifts Officer)
The Donor Relations Manager plays an integral role in the continued success and funding of OCRM’s $20 million social and human service enterprises. While the Orange County Rescue Mission has secured the mainstay of its contributed income through direct mail in the past, it is now focused on building donor relationships based on a major gift strategy of building 1:1 relationships that further engage the donor in mission. This new position will identify, qualify, be assigned, cultivate, solicit and steward major gift donors and prospects, acting as the primary contact between the donor and OCRM. Emphasis will be placed on moving donors to higher levels of engagement with the Orange County Rescue Mission’s ministry, resulting in an increase in major gifts, including planned giving support, over time. The initial goal for their donor portfolio is to increase the YOY, year over year, donation value.
Donor Communications Planning
- Works closely with the Director of Development and assigned major donor manager, in the management and fulfillment of a customized donor communications plan, including individual fundraising goals and personalized strategies, to effectively steward, educate, cultivate and solicit gifts from major donors each fiscal year, with an emphasis on gifts of $1,000 accumulative for the year and higher.
- Meets regularly with the major donor manager (by phone and in-person) to discuss and refine plans and donor strategies, to track progress, to receive coaching, and to keep open lines of communication.
- Supports and contributes to, as requested by the Director of Development, overall policies and strategies to continually increase major gifts revenue and program growth.
- Qualifies a pool of 450 current donors to develop the major donor portfolio.
- Manages relations with a portfolio of 150 major donors, following the strategic plan that is specific to each donor and prospect, while always being responsive and attentive to each donor’s interests.
- Composes thank you letter and receipt templates consistent with donor intent of gift and/or season of giving to ensure a personal touch for acknowledgments.
- Strives to arrange and take donors on site visits to tour the Village of Hope and OCRM programs, attend special events like the graduation ceremony, and to facilitate face-to-face meetings with donors and OCRM leadership.
- Manages and maintains updated Salesforce CRM donor database records, documenting all donor interactions including tracking correspondence, phone calls, in-person visits and gift acknowledgments.
- Ensures prayerful attention to donors through accessibility to programs and leadership, timely responsiveness, quality in all interactions and personalized communications.
- Works diligently to meet needed monthly and annual fundraising and contributed income goals, and is purposeful about every donor “touch”.
- Provides important updates to leadership and management regarding all significant donor engagement.
- Leads in one-to-one solicitation, gift acknowledgement and stewardship communication, traveling as necessary, establishing and maintaining excellent donor relations, providing written proposals to major gift prospects as needed, and including OCRM leadership as appropriate.
- Mission-driven toward goals and focused on their major donor portfolio, but makes effective use of volunteerism opportunities, events and other initiatives to engage with assigned donors, to bring them closer to OCRM, and deepen their awareness of the impact of the programs especially in areas of interest to them.
- Enthusiastically collaborates with and in support of volunteers, development staff, and other representatives to cultivate and solicit donors for OCRM priorities.
The Qualified Candidate
The Orange County Rescue Mission seeks a dynamic and entrepreneurial fundraising professional with a deep commitment to the Christian faith. The ideal candidate will bring a minimum of five years of individual giving/major gifts experience in a highly impactful nonprofit to join its 10 member development department team. The Donor Relations Manager, as a professed Christian, will be compassionate, respectful of everyone, a good communicator, with a spiritual maturity and penchant to aspire to be more Christ-like. This fundraiser will have a “nothing is beneath me” work ethic and be willing to join a mission-driven staff and embrace OCRM’s strategic and hands-on, parachurch organizational environment. Reporting to the Director of Development and a manager-consultant for major giving, this position will work with leadership to identify and develop opportunities for donors and OCRM to come together.
Specific Requirements Include:
- Passion for OCRM’s mission and value statements, coupled with a deep commitment to putting their Christian faith into action through service to the community.
- Christ-centered behavior, treating people with dignity, respect, compassion and integrity at all times, with ongoing involvement in a local Bible-believing Church.
- Signed acknowledgement of the OCRM Statement of Faith.
- Bachelor’s Degree; Advanced degree and/or CFRE credential preferred.
- Minimum of five years of experience in a nonprofit fundraising role, with a proven track record of major gifts success and a strong working knowledge of strategy development and moves management systems in the cultivation, solicitation and stewardship processes.
- Highly effective interpersonal, conversational and presentational skills, demonstrating an emotional intelligence and situational awareness, in tandem with excellent writing abilities and strong case development and sales pitch skills.
- Demonstrated expertise in developing and maintaining positive relationships with diverse individuals, including executives, high-level volunteers and wealthy donors, as well as internal stakeholders and leadership.
- Prowess in problem-solving, strategic and creative thinking, plus taking initiative with consistent and good follow-through.
- Great comfort level with direct donor interaction is a must, including discussions of personal and family finances and asking for major financial commitments.
- Team player, with a roll-up-your-sleeves attitude and a capacity to collaborate effectively with the team for successful achievement of overall goals.
- Communications and management style that exhibits the culture of OCRM.
- Willingness and ability to travel on a regular basis to meet with major donor prospects and donors (current mileage reimbursement rate is .55). Valid Driver’s License required. Maintains an acceptable driving record (less than 2 DMV points on driving record).
- Experience in working independently in a fast-paced environment.
- Driven to make a difference, goal-oriented with a proven ability to achieve or exceed goals and meet deadlines.
- Proficiency with Microsoft Office Suite and hands-on experience with donor management software and savvy in the maintenance of current contact and activity tracking reports; Salesforce for Nonprofits user background is preferred.
This position offers a competitive salary with strong benefits.
The Orange County Rescue Mission, Inc., (OCRM) operates in compliance with the provisions of all applicable federal and state nondiscrimination laws and regulations including, but not limited to, Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, the Equal Pay Act, the Americans With Disabilities Act of 1990 and any applicable sections of the California Labor Code.
However, as a private, Christ-oriented, Bible-believing, nonprofit organization, OCRM reserves the right to exercise preference on the basis of religion in all of its employment decisions. No statement or information within this Employee Ministry Handbook is present to secure information to be used for the purpose of discrimination on any prohibited grounds.
Candidates may apply by clicking the APPLY NOW button below. To assure confidential tracking, no resumes will be accepted via email.
ALL INQUIRIES WILL BE HELD IN STRICT CONFIDENCE.
This search is being managed by Heather Eddy, President and CEO of KEES, and Kathrene Wales, Associate Consultant. Questions may be addressed to firstname.lastname@example.org.
KEES (Kistner Eddy Executive Services) is a retained search firm that builds transformative teams and leaders in the nonprofit and public sectors. For more information, visit www.kees2success.com.
MORE ABOUT Orange County Rescue Mission
The men, women and children who enter the gates of Orange County Rescue Mission’s Village of Hope at One Hope Drive in Tustin, California, come from many walks of life and are all “wounded in different ways”. Some are highly educated, some are U.S. Military Veterans who have served this country, and many “students” are survivors of abuse, addiction and abandonment. However, none of these people ever imagined they’d be homeless!
The Orange County Rescue Mission provides transitional housing and wraparound care, supportive housing, and outreach services to homeless individuals and families.
Food Distribution Programs: Food box distribution for impoverished people, mobile feeding outreach vans such as the Chili Van Mobile Ministry for the chronically homeless in Orange County, and the provision of meals for the County’s Winter Armory program.
Transitional Housing Programs: Shelter, feed, and provide wraparound care to the homeless.
Family Supportive Housing Program: Houses families for up to 24 months as they transition from homelessness into stability. Rent is based upon fixed guidelines set by the County of Orange, and the housing is located in El Modena and Buena Park.
Single Mothers Supportive Housing Program: Houses single mothers with children for up to 24 months as they transition from homelessness into stable housing. Rent is $450/month for the first year and $600/month during the second year.